Terms & Conditions

Terms and Conditions

Payment: Strictly by Cash, BACS or PayPal at drop off.
PayPal account is Juliebramblelodge@gmail.com
PLEASE CHOOSE FAMILY AND FRIENDS OPTION.

I do not accept un-neutered male rabbit’s

Drop off/Collection: All arrivals/collections should be made between 1pm – 1.30pm or after 3.30pm Monday to Friday and any time Saturday and Sunday within reason, please confirm times on the booking form.
Bank Holidays: Bramble Lodge is open all year round including Christmas, New Year and Bank Holidays. We accept guests 7 days a week.

Non-collection: If you have not collected your pet within 14 days of the agreed date and we haven’t been able to contact you, we will arrange to re-home them and any costs incurred will be your responsibility.

Food: If you are providing your pets dried food please make sure you bring enough for the full stay. We will provide your pet with top quality hay, vegetables and occasional fresh fruit during their stay as well as fresh water. You may bring any favourite treats or toys that will make your pet feel more at home. Also, any supplements you like them to have or medication will be accepted.

Vaccinations: All rabbits must be fully vaccinated for myxomatosis/VHD1 and also VHD2 at least 2 weeks prior to boarding.

This means two separate injections – nobivac and filavac/eravac.

Vaccination certificates must be provided

Illness: The health of all our guests is extremely important to us. We therefore reserve the right to refuse acceptance of any animal that appears to be in ill health on arrival and we feel it may endanger the health of our other guests.

Emergencies: If your pet should become ill or injured while in our care we will contact you and they will receive immediate medical treatment by the veterinary surgeon requested by you on the booking form, or they will be taken to our vets, Vets4pets in Castleford. Any costs incurred would be your responsibility.

Cancellations: All cancellations within 14 days of arrival are charged at 50% of the boarding fee.

Deaths: In the extremely unlikely event your pet passes away we will contact you immediately to make any arrangements, unless otherwise instructed on the booking form. Any costs incurred will be the responsibility of the owner. Please indicate on the booking form how you would like us to deal with this if the worst should happen.
All pets staying at Bramble Lodge are left at the owner’s risk and we will not accept responsibility should your pet become ill or pass away.

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